Our team is working safely from home and are available during Covid-19.

Position: Customer Care Specialist

Level: Entry Level

Education:Bachelor’s degree

Want to utilize your awesome communication skills to keep our clients happy?

One of Australia’s leading mortgage brokerages – Home Loan Experts is looking for Customer Care Specialists to join its Mortgage Division.

You may be the one for us if you’re great at communicating in English and problem solving with a can-do attitude.

Previous experience of customer service in BPOs and e-commerce sites will be highly preferred.

What will you be doing?

  • Answering and resolving customer’s queries and issues.
  • Handling the objection from clients effectively.
  • Managing and handling administrative tasks of the customer care team to maximize customer retention and growth.
  • Creating Post settlement leads.
  • Providing excellent customer experience to both internal and external customers.
  • Other tasks related to customer care.

Whom will you be working with?