Our team is working safely from home and are available during Covid-19.

Position: Sales Manager

Level: Senior Level

Education:Completion of or undertaking a Management course


Your key areas of responsibilities as a Broker Team Manager are:

    Task Management

  • Work with broker team to ensure all leads are contacted within an hour whilst ensuring broker are always logged into phone queues during business hours.
  • Utilise Broker activity report to manager leads contacted ensuring broker compliance.
  • Utilise Compliance team activity report to manage phone leads not entered for data integrity.
  • Work to ensure crucial broker process documents are updated accordingly e.g Broker Manual and HLE Niches.
  • Handle customer complaints and source appropriate solutions delegating to Broker Team Manager Sydney as necessary.
  • Coordinate BDM meetings and training.
  • Approval authority with support in relation to duplicate valuations, pricing and escalations.
  • People Management

  • Effectively manage team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Ensure monthly and quarterly employee updates are complete in line with budgets, compliance, progress and sales processes.
  • Coach and mentor broker to ensure compliance standards are met handling misconduct as appropriate.
  • Work with new brokers to ensure training requirements are met and compliance records are audited as required.
  • Participate and drive weekly meeting with key stakeholders to ensure the effective management of workload and budget.
  • Undertake other ad hoc duties as may be required from time to time.
  • Ensure compliance with and current knowledge of legislation, market trends and analysis and key industry drivers.

Key skills and qualifications required to meet position objectives:

  • Minimum 3 years experience in similar operating environment.
  • Qualification in Workplace Training & Assessment.
  • Leadership and Management.
  • Communication and Problem Solving Skills.
  • Relationship Building.
  • Coaching & Mentoring.
  • Decision Making & Judgment.
  • Intermediate Computer skills.

The Benefits of Joining us!

  • Get to work with one of our top Australian Mortage Broking company.
  • A secure long-term role.
  • Paid annual leave and sick leave.
  • Paid maternal and parental leaves.
  • Accident insurance for you and your 2 family members.
  • Office sponsored ‘Employee Assistance Program.
  • A 5-day work week except for 1 Sunday of the month.
  • An environment that values continuous learning and development.
  • Office-sponsored daily breakfasts and other benefits.
  • Recreation room to unwind and chill!
  • Parties and events – we want you to have some fun at work!
  • Working from home during COVID. All essentials equipment will be delivered to you.

Work hours: Work hours: 6:00 am to 2:00 pm including 1-hour lunch break

*The Position description will be discussed in detail during the virtual interview. Only short-listed candidates will be contacted.


Sounds like the opportunity for you? 

Apply now

Before applying, please go through the About Us section to learn more regarding our company.


If you are applying for a position that is not currently available then we may contact you only when new opportunities are available.

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months.

Please note that the information on this page is subject to change without prior notice.


Job types:

Associate Manager-Outsourcing

Associate Manager is to significantly take the organization-wide efforts to ensure that performance management and quality improvement programs are developed and managed using a data that sets priorities for improvements aligned with ongoing strategic imperatives. The ultimate goal is to provide quality service to the top mortgage brokers/businesses in Australia.

Copywriter/ Creative Writer

One of Australia’s leading mortgage brokerages – Home Loan Experts is looking for an experienced Copywriter to join its marketing and technology team.

Credit Analyst

Work with Australia’s leading mortgage providers to enhance your career in finance, mortgage, customer service without having to work in a banking environment.

Loan Processing Specialist

Work with Australia’s leading mortgage providers to enhance your career in finance, mortgage, customer service without having to work in a banking environment.

Loan Processing Specialist-Outsourcing

The role of Loan Processing Specialist is to complement the work of the Outsourcing partners and ensuring smooth processing of the loan applicationsby continuously improving the work process.

Multimedia/Digital Designer

The role of the Multimedia / Digital Designer is to design and implement content-related tasks and projects. He/She is responsible for ensuring that the design produced is effective, whilst ensuring alignment to the company’s goals, strategy and branding.

Online Content Writer

The role of the Online Content Writer is to predominantly produce persuasive, compelling, and conversion rate optimised copy for the website that will generate quality enquiries for our mortgage brokers.

Product Owner

The role of the Product Owner is to work with the Product team and Software Developers to set, prioritize, and evaluate the work generated by a Scrum team in order to ensure high quality features and functionality in our products, aligned with the goals of the Home Loan Experts.

Project Manager (IT)

The role of the Project Manager (IT)is to work with the Product team and Software Developers to set, prioritize, and evaluate the work generated by a Scrum team in order to ensure high quality features and functionality in our products, aligned with the goals of the Home Loan Experts.

Sales Support Specialist

Work with Australia’s leading mortgage providers to enhance your career in finance, mortgage, customer service without having to work in a banking environment.

Senior Software Engineer

A great opportunity to work and develop your skills with our group of international FinTech team at one of Australia's leading mortgage providers.

Social Media Strategist

A great opportunity to work and develop your skills with our group of international FinTech team at one of Australia's leading mortgage providers.

Software Engineer

A great opportunity to work and develop your skills with our group of international FinTech team at one of Australia's leading mortgage providers.

Team Manager

The Team Manager is expected to groom and guide their direct reports and the Loan Processing Specialists in their career path while ensuring that the Loan Processing Specialists (LPS) under their respective workflows work efficiently and effectively in providing the best services to our brokers and our clients.