Our team is working safely from home and are available during Covid-19.

Position: Associate Manager-Inside Sales

Level: Mid level

Education: Completion of a Managementcourse or academic degree such as BBA / BBS.


Your Primary areas of responsibilities are:

    Primary Duties:

  • Ensure the webleads are contacted within a minute by the Sales Support.
  • Identify the pain points in the process, work with the team, refine them and ensure effectiveness.
  • Coordinating between broker team and Sales team and planning the appropriate training.
  • Maintaining team engagement between teams of different shifts.
  • Stay up to date with changes in policies and keeping the team updated.
  • Liasing with other departments and seeking for solutions for challenges faced by team and streamline process.
  • Arrange training sessions as per team’s requirement.
  • Prepare / update manuals.
  • Monitoring the inbox and delegation of leads.
  • Assist in Monthly report generation and communication.
  • Understand the company vision and articulate that to the team so it becomes part of the culture.
  • Continuous coaching regarding sales calls, email writings, mortgage industry, Australian culture.
  • Auditing the files, call audit of the team.
  • Effectively manage the team by transparent communication, planning, monitoring and appraising job results, managing poor performance, developing and enforcing policies, procedures and productivity standards.
  • People Management:

  • Building a team by being in charge of hiring, onboarding and training of new team members.
  • Assess the staff needs.
  • Conducting monthly KPIs / Performance reviews of direct reports.
  • Revise the KPI parametrics based on role.
  • Reporting the team’s performance and key metrics to the IS team manager and providing continuous suggestions for the improvement of the process and team.
  • Identify the needs of the team then coach and mentor the team members to develop them.
  • Develop the people to facilitate other parts of the Mortgage & outsource division.
  • Being a role model for the team.
  • Lead the teams of different shifts and maintain the engagement between team members.
  • Assist to streamline the process for different shifts by coming up with ideas and removing waste.
  • Ad hocs:

  • Attend Management meetings.
  • Any other ad hoc duties as per business need.

Key skills and qualifications required to meet position objectives:

  • Minimum 1 year Experience in Sales department.
  • Excellent communication skills, both written and verbal.
  • Meticulous attention to detail.
  • Able to work with minimum supervision.
  • Ability to work under pressure.
  • Driven / Strong desire to learn with a great attitude.
  • Results /Solution focused.
  • Leadership and Management.
  • Management Experience and Sales Skill.
  • Excellent communication and a Team player.
  • Solution Focused and Relationship building.
  • Coaching & Mentoring with Decision Making Skill.
  • Data analysis & Report generation.

Why you should join us?

  • A generous salary based on experience and skills.
  • Paid Annual, Festival and Sick leaves, well above Nepal’s labour law.
  • Attractive Profit and Dashain bonus.
  • A secure long-term role with career development opportunities.
  • Industry-leading training and an environment that values continuous learning and development
  • Flexible working environment.
  • A dedicated room for recreational purposes; as “all work and no play makes Jack a dull boy!”
  • Full breakfast, team lunches and regular team-building events. WE LOVE TO HAVE
    FUN!
  • Office sponsored ‘Employee Assistance Program’.
  • Working from home during COVID. All essentials equipment will be provided to you.
  • Work 5 days a week from 6:00 AM – 2:00 PM. (except 1st Sunday of the month).

*We regret only short-listed candidates will be contacted.


Sounds like the opportunity for you? 

Apply now

Before applying, please go through the About Us section to learn more regarding our company.


Please note that the information on this page is subject to change without prior notice.


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